CRM Customer Relation Management

Operational Efficiency

This software is aimed at, to assist the said enterprises in boosting operational efficiency.

Business Mobility

This software is aimed at, to assist the said enterprises in boosting Business Mobility.

Customer Networks

This software is aimed at, to assist the said enterprises in boosting Business Mobility.

What is Customer Relation Management

GENTEC introduced GEN CRM, the software which allows an organization to manage its relations with the customer in a structured manner. The GEN CRM module, which helps provide the management of an organization with insightful information by organizing data collected from the different levels of the business.

The customer relationship management (CRM) module helps midsize manufacturing and distribution companies boost customer relationships for increased customer service and profitability. The CRM functionality supports end-to-end marketing, lead generation, sales, service, and analytics for complete customer relationship management. Gain new customers and increase customer retention.

GEN CRM provides a user-friendly interface for seamless adoption helping users to perform daily tasks more efficiently. Maximize customer loyalty with enhanced customer interaction capabilities. The solution’s interaction center offers a strategic delivery channel for marketing, sales, and service including email, telemarketing, customer service, and IT support

Benefits of Deploying
GEN CRM

Salesforce Automation:

GEN CRM’s workflow completely automates recurring tasks of the enterprise saving time and effort.

Performance:

With GEN CRM, all your company information is centralized helping you to manage and control the company’s working progress easily.

Flexibility:

GEN CRM helps you place your users at the center of the information system. The simplicity and potential of GEN CRM also act as a motivating factor for the staff members.

CRM-ERP Integration:

With GEN CRM you can integrate and centralize all data for better customer knowledge, follow-up of delegates, inventory control, marketing service, accountancy, and more.

Features of GEN CRM

Market Survey

Graphical Dashboard

Mobile Application

GEO Tagging

Compliant Ratio Comparison

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