Operational Efficiency

Business Mobility

Customer Networks

What is Complaint Management System

When someone complains about their experience with your company, do you listen to them or keep them hidden?

Customers are the key to the success of any product, company, business, or service. No organization in the world can thrive if its customers are not satisfied. While customer complaints are inevitable, the way you handle them can make the difference between a repeat buyer and a leaving customer.

However, the good news is that there is a tool that can automate the whole process!

That’s why our claims management software is equipped with the latest tools to help you effectively handle and resolve any customer complaints. If you want to grow your business, listen to your customers. Our smart customer complaint management helps you resolve complaints with ease and helps you intelligently manage complainants’ claims.

Customer satisfaction is every company’s dream as it helps them to keep a good job. However, sometimes there is confusion or dissatisfaction with a particular issue. Customers should have an easy way to submit complaints and be notified when they are resolved. We provide businesses with an excellent claims management system to ensure customer satisfaction and business success.

Features of GEN CRM

Market Survey

Graphical Dashboard

Mobile Application

GEO Tagging

Compliant Ratio Comparison



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